Last updated: 24 October 2026
Ducon Polymer Flooring (“DPF”, “we”, “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit duconasia.com, how we use it, and the choices you have.
1. Information We Collect
- Information you give us: When you fill in our contact or quotation form, use our chat assistant, call, email or message us, you may share your name, company name, phone number, email address, project location, floor area and project details.
- Information collected automatically: Like most websites, our server and security tools record technical data such as IP address, browser type, device type, pages visited and the date and time of your visit.
- Cookies: We use essential cookies needed for the website to work and for security and performance (caching). Embedded content such as YouTube videos or Google Maps may set their own cookies.
2. How We Use Your Information
- To respond to your enquiries and prepare quotations and site inspections
- To provide technical support and after-sales service
- To send you information you have requested about our products and services
- To keep our website secure, prevent spam and abuse, and improve performance
- To meet legal, accounting and regulatory obligations
3. Chat Assistant
Our website chat assistant uses a third-party artificial intelligence service to generate replies. Messages you type in the chat are sent to that service to produce a response. Please do not share sensitive personal information in the chat.
4. Sharing Your Information
We do not sell your personal information. We may share it only with:
- Our group companies, distributors and application teams who need it to serve your project
- Service providers who help us run the website, email, hosting, security and chat services
- Authorities, where required by law
5. Data Retention
We keep enquiry and project information for as long as needed to respond to you, deliver our services and meet legal and accounting requirements, after which it is deleted or anonymised.
6. Data Security
We use reasonable technical and organisational measures, including HTTPS encryption and security monitoring, to protect your information. No method of transmission over the internet is completely secure.
7. Your Rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the details below. Where applicable, we will handle your request in line with the data protection laws of Bangladesh and Malaysia (including the Personal Data Protection Act 2010 of Malaysia).
8. Third-Party Links
Our website may link to other websites and social media pages. We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
10. Contact Us
Ducon Polymer Flooring (DPF)
Malaysia: 7837, Jalan Monterez Golf Club, U 9, 40150 Shah Alam, Selangor, Malaysia
Bangladesh (Factory): 100, Golan Bazar, Kaliganj, Gazipur-1723, Bangladesh
Email: info@duconasia.com
Phone: +880 1711-037659 | +60 17-618 3394
